Contact

We’re here to help! If you have any questions, concerns, or need assistance with your order, please don’t hesitate to reach out.

Get in touch

Response Time: Within 48 business hours (Monday – Friday)

We aim to respond to all inquiries as quickly as possible. During high-volume periods or holidays, response times may be slightly longer.

What We Can Help With

Order Support

Order status and tracking
Shipping delays or issues
Product defects or damage
Returns and refunds
Order modifications (if not yet in production)

Pre-Purchase Questions

Product information and sizing
Custom design questions
Shipping options and costs
Bulk orders or custom projects

Technical Support

Website issues
Payment problems
Account questions

General Inquiries

Partnership opportunities
Wholesale inquiries
Other business matters

Before Contacting Us

To help us assist you faster, please include:

For Order Issues:

Your order number (found in your confirmation email)
Description of the issue
Photos (if applicable – especially for defects or damage)
Your preferred resolution (replacement or refund)

For Tracking Questions:

Your order number
Shipping address used

For Product Questions:

Product name or link
Specific question about sizing, materials, or customization

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM CET (Poland time)

Weekends & Holidays: Closed (emails will be answered on the next business day)

Note: Time zone differences mean our business hours may not align with your local time. We appreciate your patience and will respond as soon as possible.

Order Tracking

If you’re looking for order tracking information:

Check your email for the shipping confirmation with tracking number
Use the tracking number on the carrier’s website (USPS, UPS, FedEx)
Allow 24-48 hours for tracking to update after shipment

If tracking shows no updates for more than 5 business days, please contact us.

Frequently Asked Questions

Before emailing, you might find answers in our:

[Terms of Service] – General terms and conditions
[Shipping Policy] – Production times, shipping methods, and delivery information
[Returns & Refunds Policy] – Returns, refunds, and exchanges
[Privacy Policy] – How we handle your personal information
[Cookie Policy] – What is this and how we use
[Contacts] – Support information, contact details, and message form

We Value Your Feedback

Your experience matters to us. If you have suggestions for improvement or feedback about your purchase, we’d love to hear from you at our contact form or email support [at] sunis [dot] store

We look forward to hearing from you!