Last Updated: 01.10.2025
Processing Time
All products are made-to-order using print-on-demand technology:
- Production time: 2-7 business days (varies by product)
- Production begins immediately after your order is confirmed
- You will receive an email notification when your order ships
Shipping Times
After production is complete, estimated shipping times are:
United States:
- Standard shipping: 3-7 business days
- Express shipping: 2-3 business days (if available)
Total delivery time (production + shipping): typically 7-14 business days
Note: These are estimates. Actual delivery times may vary due to:
- Product complexity
- Shipping carrier delays
- Weather conditions
- High-volume periods (holidays)
Shipping Costs
- Calculated at checkout based on destination and shipping method
- Free shipping promotions may be offered periodically
- All shipping costs are displayed before you complete your purchase
Tracking Your Order
- Tracking information is sent via email once your order ships
- You can track your package using the tracking number provided
- Allow 24-48 hours for tracking information to update after shipment
Shipping Address
Important: Please ensure your shipping address is correct before completing your order.
- We are not responsible for orders shipped to incorrect addresses you provided
- Address changes cannot be made after production begins (typically within 24 hours)
- If you need to change your address, contact us immediately at our email support [at] sunis [dot] store or contact form
Delivery Issues
Lost Packages
If your order has not arrived within 30 days for domestic US orders or 45 days for international orders, please contact us at our email support [at] sunis [dot] store and we will investigate with the shipping carrier.
Damaged During Shipping
If your package arrives damaged:
- Take photos of the damaged item and packaging
- Contact us within 7 days of delivery at email support [at] sunis [dot] store
- We will arrange a replacement or refund
Undelivered Packages
If tracking shows your package was delivered but you did not receive it:
- Check with neighbors or building management
- Verify the delivery address
- Contact the shipping carrier
- Contact us at email support [at] sunis [dot] store for assistance
We reserve the right to investigate claims of non-delivery before issuing replacements or refunds.
International Shipping
We ship to the United States and select international countries.
International shipping may be available for select countries. If available:
- Estimated delivery: 10-30 business days
- Customs duties and import taxes are the buyer’s responsibility
- We are not responsible for customs delays
Customs and Import Duties
For international orders:
- You are responsible for all customs duties, import taxes, and fees
- These charges are not included in your order total
- Customs processing times are beyond our control
Shipping Restrictions
We cannot ship to:
- P.O. Boxes (for certain carriers/products)
- Military APO/FPO addresses (availability varies)
- Countries under trade restrictions or embargoes
Multiple Items
- Items may ship separately from different production facilities
- You may receive multiple tracking numbers
- All items in your order will be shipped to the same address
Contact Us
For shipping questions or issues: support [at] sunis [dot] store
Response Time: Within 48 business hours
Business Information:
Business Name: SUNIS.STORE
Owner: Oleksii Barna
Tax ID (NIP): 8681998066
Registered in: Lesser Poland, Poland, European Union